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Complaints Procedure

Complaints Procedure

The aim of Longfield Academy’s complaints procedure is to ensure that complaints relating to the Academy are handled in a timely and professional manner.

Initial Concerns

Longfield Academy always try to work alongside parents, carers and other relevant parties to ensure that all stakeholders are fully satisfied with the policy, practice and service that the academy provides for our young people.  We appreciate that occasionally there may be specific aspects that you may wish to discuss further or that you are dissatisfied with.  In order to work collaboratively with you, we ask that you contact the academy in the first instance to discuss your concerns.  We will endeavour to provide an initial response within 2 working days.  Please direct your question or concern in the following order:

1. Form/Class teacher

2. Head of College:
ANDERSON COLLEGE – Lynne Walker
email_icon  lynne.walker@longfieldacademy.org

MATISSE COLLEGE – Ian Hinks
email_icon  ian.hinks@longfieldacademy.org

GALILEO COLLEGE – Jamie Lever
email_icon  jamie.lever@longfieldacademy.org

3. PRINCIPAL – Alex O’Donnell
email_icon  alex.odonnell@longfieldacademy.org


Formal Complaints

If a parent/carer wishes to make a formal complaint they should submit this in writing to:

The Clerk to the Governors
Leigh Academies Trust
Green Street Green Road
Dartford
Kent
DA1 1QE

More detailed information relating to the complaints procedure can be found in the policies section of this website.